OPTIMIZING AND EVOLVING SERVICES

In Brief

This is the phase when migration becomes management and continuous improvement. Choices and architectures are consolidated, service quality and performance are improved, and innovations are introduced when they generate value, while maintaining security and sustainability over time.

The objectives of this phase

• Evolving architectures and services, adopting cloud-native models and data or AI-driven solutions where they are useful.

• Strengthening security and continuity, governing risks, updates, and compliance throughout the lifecycle of the tools.

• Managing costs and resources sustainably, measuring benefits and optimizations to ensure public value over time.

Topics covered

These activities help optimize and evolve services over time, with attention to quality, safety, and sustainability.